Job Description
Bay Country Financial Services – Maryland’s largest independent
consumer finance institution is seeking an Account Representative to become a part of our
Winning Team!
Responsibilities
- Establish customer relationships.
- Advise borrowers on account status and payment methods.
- Guide customers through the loan application process.
- Loan closing offering the company’s products.
- File loan applications and supporting documents.
- Make collection calls.
- Handle customer complaints and take appropriate action to resolve them.
- Provide customer service to new and existing customers.
Qualifications
- Previous experience in finance, banking, or other related fields
- Familiarity with financial and lending practices and CRM platforms.
- Ability to build rapport with clients.
- Strong analytical and mathematical skills.
- Excellent written and verbal communication skills.
- Bilingual capability preferred, but not required
Job Type
- Full-time
Salary
- $19.00 – $24.00 per hour
Benefits
- Health insurance
- Health savings account
- Paid time off
Schedule
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types
- Bonus pay
Education
- High school or equivalent (Required)
Experience
- Customer Service: 2 years (Required)
Work Location
- Glen Burnie, MD
- Reisterstown, MD
- Easton, MD
